Advancements in computer science are no longer a surprise. AI and its automation technologies are surpassing many challenges and make their prominence in many industries. And by the mid-2020s the same will apply for restaurants. It is expected that integrating AI for restaurant operations will reach $83.5 billion by 2022.
AI is an umbrella with a broad range of applications that widening the range of success in many domains. The experimentation and implication of AI technology in the restaurant domain is not new today. Automation and optimization of services and operations help restaurateurs to grow and seek successes as never before. Making human error a thing of past is what makes AI distinct from other computer science applications.
Is Restaurant automation important?
Being in the restaurant industry with thin margins is like surviving on a sinking ship, where customer opinions, reviews, and satisfaction levels are direct factors affecting ROI and growth. And the changing customer mindsets and demands are indirect factors. Running a restaurant that predicts and reaches customer expectations is nothing less than planning a magic show – and AI & automation technologies could be cornerstones in pulling up this task with less effort.
Restaurants always seek to minimize the cost to operations and subsequent risks involved. AI-automation could be feasible solutions to answer all the restaurateur’s quests and help in opting for the best practice to optimize business operations.
AI for restaurant transformation
Applications of AI are widening the scope of robotics, virtual assistants, recommendation engine, etc., in the restaurant operations arena.
1. Apps and chatbots:
Whether a mobile application or a web application, the apps are automating a wide range of restaurant operations that reduce cost and time. As mentioned earlier, in the restaurant business saving a penny would mean a lot where automated applications are cutting down time spent on performing routine tasks.
Chatbots came a long way from its emergence. Today these automated virtual bots are helping restaurants in all possible ways. Self-learning smart bots can solve business problems too.
The solutions that chatbots & apps offering to a restaurateur are:
1. Digitization of the POS system. It could help in the automating billing and other operation related information at a fingertip away.
2. Automatic systems to manage reservations and take orders.
3. Predictive assistance through food recommendations for every customer based on their previous orders.
4. Adding more value to the service provided based on suggestions, recommendations, and complaints by the customers.
Robots have been prominently used in every sector. And restaurateurs are first in the queue to take advantage of it. Today’s automated kitchens are seamlessly working and driving better sales, and one of the reasons behind this transformation is the robots. The intelligent robotic systems integrated with AI have the capabilities to act like humans and make better decisions to optimize the employed operations, every time they commit a mistake. Automated operations like; bill collection, order processing, training employees, staff, and chefs, etc., are few tasks performed by intelligent robotic systems working in food retail.
The speed and convenience offered by self-servicing restaurants are making them the most popular in the restaurant arena. From traffic inflow to staffing the automated kiosks stores are functionally operating, and automated order generation to keep the kitchen space clean withholds their functionalities. The time and investment restaurateurs spend on automating their kiosks is minimal and in very less time they can see their investments flying in back. The automated kiosk stores operate more than functional kitchens, for instance, The kiosks can estimate the food prep time and keep updating their customers regarding their orders.
4. Recommendation engine:
A recommendation engine is a popular tool that is leveraged by most of the business to attract and retain their customers. And in the food retail business, the recommendation tool functions beyond marketing or acquisition. The recommendation engine discovers repeated data patterns to classify them into customer choices and preferences. Identifying customer interests or proposing other customer interests to new customers can help in building loyalty-tower.
The automated restaurants are becoming cornerstones that boost food-retailers growth and revenues. Running a restaurant business in today’s food-retail market sphere is nothing less than cutting an edge from the glacier. Automation and integration of intelligent systems are performing routine or time-consuming tasks with ease and helping in performing efficient operations that are more growth-oriented.