Role: Business Analyst – AI Projects & Client Success
Employment Type: Full-time
Location: Hyderabad (Work From Office)
Work Experience: 2–4 years
About the Role
We are looking for a proactive and customer-focused Business Analyst who can own the complete lifecycle of AI and software development projects—from requirement gathering to successful delivery. The ideal candidate will bridge the gap between clients and technical teams, ensuring project success while identifying opportunities to grow existing client accounts through upselling and cross-selling.
This role requires a combination of business analysis, AI project understanding, project coordination, client relationship management, and business development skills.
Key Responsibilities
Project Discovery & Business Analysis
Conduct client meetings to understand business challenges, objectives, and functional requirements.
Prepare Business Requirement Documents (BRDs), Functional Requirement Documents (FRDs), user stories, workflows, wireframes, and acceptance criteria.
Analyze business processes and recommend AI-driven automation and digital transformation solutions.
Translate business requirements into clear technical specifications for engineering and data science teams.
AI Project Delivery
Coordinate end-to-end execution of AI/ML and software development projects.
Work closely with Product Managers, Data Scientists, ML Engineers, Developers, QA, and DevOps teams.
Track project milestones, timelines, dependencies, risks, and deliverables.
Ensure timely project delivery with high quality and customer satisfaction.
Support UAT, production rollout, and post-deployment activities.
Monitor project progress and proactively resolve delivery bottlenecks.
AI Solution Understanding
Understand AI/ML concepts including Generative AI & LLMs
Collaborate with technical teams to propose appropriate AI solutions based on client requirements.
Stay updated with emerging AI technologies and industry trends.
Client Relationship Management
Act as the primary point of contact for assigned clients.
Conduct regular project review meetings and provide status updates.
Build long-term relationships with stakeholders.
Ensure excellent customer experience throughout project execution.
Handle change requests, scope discussions, and expectation management.
Collaboration
Work closely with engineering, pre-sales, and leadership to align client expectations with delivery reality.
Provide market and client feedback to help shape service offerings and product direction.
Business Development (Existing Accounts)
Identify opportunities for upselling and cross-selling AI solutions and technology services.
Understand clients’ evolving business needs and propose additional solutions.
Prepare proposals, effort estimations, presentations, and solution documents.
Work closely with leadership during proposal submissions and client presentations.
Support account growth initiatives.
Documentation & Process Management
Maintain project documentation and knowledge repositories.
Prepare meeting minutes, project plans, requirement documents, and status reports.
Create process flows, use cases, and business process documentation.
Ensure adherence to project management best practices.
Required Skills
Business Analysis
Requirement Gathering
BRD / FRD Preparation
User Stories
Process Mapping
UML / Workflow Diagrams
Gap Analysis
Wireframing (Preferred)
Project Management
Agile & Scrum Methodologies
Sprint Planning
Risk Management
Stakeholder Management
Project Coordination
Delivery Tracking
AI & Technology Understanding
Basic understanding of AI/ML lifecycle
Generative AI & Large Language Models (LLMs)
Prompt Engineering (Preferred)
Client Management
Excellent communication and presentation skills
Client engagement and relationship management
Negotiation and expectation management
Strong problem-solving and analytical skills
Tools
Jira
Confluence
Microsoft Office
Google Workspace
Qualifications
Bachelor’s degree in Engineering, Computer Science, Information Technology, or a related field.
MBA is an added advantage.
Preferred Experience
3–7 years as a Business Analyst, Project Coordinator, or Client Success Manager.
Experience working with AI/ML, SaaS, or enterprise software projects.
Exposure to Generative AI or data analytics projects is highly desirable.
Experience interacting with international clients is preferred.
Success Metrics
On-time project delivery
Requirement quality and documentation accuracy
Project delivery success rate
Client retention
Upselling and cross-selling revenue from existing accounts
Stakeholder satisfaction
Process improvement initiatives
Why Join Us?
Work on cutting-edge AI and Generative AI projects.
Collaborate with experienced AI engineers and product teams.
Opportunity to work directly with global clients.
Exposure to enterprise AI implementations across multiple industries.
Fast-paced environment with excellent learning and career growth opportunities.